Everything you need to know
about ordering our products
WE'RE HERE
TO HELP YOU
WHAT’S MY SIZE?
MEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on the same international standards as Calvin Klein underwear and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around your waist, keeping tape parallel with the floor, then consult our chart.
| S | M | L | XL | 2XL | 3XL | |
|
WAIST |
28 - 30 in |
32 - 34 in |
36 - 38 in |
40 - 42 in |
44 - 46 in |
48 - 51 in |
| S | M | L | XL | 2XL | 3XL | |
|
WAIST |
71 - 76 cm |
81 - 86 cm |
91 - 97 cm |
102 - 107 cm |
112 - 117 cm |
122 - 130 cm |
| WAIST | |
|
S |
71—76 cm |
|
M |
81—86 cm |
|
L |
91—97 cm |
|
XL |
102—107 cm |
|
2XL |
112–117 cm |
|
3XL |
122–130 cm |
| WAIST | |
|
S |
28–30 in |
|
M |
32–34 in |
|
L |
36–38 in |
|
XL |
40–42 in |
|
2XL |
44–46 in |
|
3XL |
48–51 in |
WHAT’S MY SIZE?
WOMEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. Although our briefs are made from a forgiving stretch fabric to offer sizing flexibility, we strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on international standards and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.
| 2XS | XS | S | M | L | XL | 2XL | 3XL | |
|
HIPS |
68 - 76 cm |
78 - 86 cm |
88 - 96 cm |
98 - 104 cm |
106 - 112 cm |
114 - 120 cm |
122 - 130 cm |
132 - 140 cm |
| 2XS | XS | S | M | L | XL | 2XL | 3XL | |
|
HIPS |
27.5 - 30.5 in |
31 - 34 in |
34.5 - 37.5 in |
38 - 41 in |
41.5 - 44 in |
45 - 47.5 in |
48 - 51 in |
51.5 - 54.5 in |
| HIPS | |
|
2XS |
68—76 cm |
|
XS |
78—86 cm |
|
S |
88—96 cm |
|
M |
98—104 cm |
|
L |
106—112 cm |
|
XL |
114—120 cm |
|
2XL |
122–130 cm |
|
3XL |
132–140 cm |
| HIPS | |
|
2XS |
27.5–30.5 in |
|
XS |
31–34 in |
|
S |
34.5–37.5 in |
|
M |
38–41 in |
|
L |
41.5–44 in |
|
XL |
45–47.5 in |
|
2XL |
48–51 in |
|
3XL |
51.5–54.5 in |
Which absorbency is right for me?
ABSORBENCY GUIDE
Our Everyday Absorbency underwear offer light protection against minor drips and dribbles throughout the day, for example when you sneeze, cough or lift something heavy. For women they are perfect on light period days.
Our Extra Absorbency underwear offer superior protection when you need a little more reassurance – recommended for moderate
bladder leakage
or, for women, on
heavy period
days.
If you have little or no
bladder control
, we’re sorry our underwear will not meet your needs.
To provide transparency and guidance in a largely unregulated industry characterised by unsubstantiated absorbency claims, we commissioned leading international standards company UL Laboratories to subject our products and competitor products to stringent testing. See below for comparative absorbency charts or read our blog for the full results.
HOW DO WE MEASURE UP?
Wondering how our underwear compare to disposable products? We commissioned independent standards testing laboratory UL* to test them against leading single-use paper products. Here's where they fit on a scale of absorbency.
* The following is a graphic depiction of comparative results based on UL Laboratories testing of Confitex and selected leading brands of single-use absorbent liners and pads undertaken January-April 2020.
CONFITEX FOR MEN INDEPENDENT ABSORBENCY TESTING
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
Depend for men shields
Confitex for Men Trunks: Everyday
Tena Men Protective Shields
Tena Men Absorbent Protector Guards: Level 1
Confitex for Men Trunks: Extra
Tena Men Absorbent Protector Guards: Level 2
JUST ’N CASE INDEPENDENT ABSORBENCY TESTING
Bladder Leakage Comparative Absorbency
Poise liners - Light
Always Discreet Liners - Normal
Tena Liners - Standard
Always Discreet Liner for Bladder Leaks
Lights by Tena - Liners
Poise liners - Regular
Tena liners - Extra long
Up & Up Liners
Poise liners - Extra long
Always Discreet Pads for Bladder Leaks
Poise Daily Liners - Long length
Just ’n Case briefs: Everyday
Lights by Tena - Long liners
Just ’n Case briefs: Extra
Poise pads - regular pads
MENSTRUATION COMPARATIVE ABSORBENCY
Just ’n Case briefs: Everyday
equals to 5+ tampons
Just ’n Case briefs: extra
equals to 10+ tampons
How do I look after my Confitex?
CARE INSTRUCTIONS
Our leakproof absorbent products can be hand or machine washed just like your ordinary laundry – and if you don’t have the time or inclination to hang them on the washing line you can safely pop them in the tumble dryer instead without impacting their leakproof performance (the plastic layer in other brands tends to shrink and warp in the dryer, leading to leaks). They can also be dried in an airing closet or on an indoor drying rack or heated towel rail. They’ll take about the same amount of time to dry as a pair of thick sports socks. Turn underwear inside out before washing and drying.
Wash and dry before use to activate fibres for full absorbency. Rinse after use then wash on delicate cycle below 40°C/105°F, or hand wash separately if you prefer. Do not bleach, do not use fabric conditioner, do not dry clean. Dry away from direct sunlight or tumble dry on low heat. For further instructions see our FAQs.
When will they arrive?
DELIVERY + RETURNS
Domestic Orders
For orders over US$95, shipping within the US (including Alaska and Hawaii) is free.
For orders under US$95, shipping within the US (including Alaska and Hawaii) is US$7.90.
We will do everything we can to get your products to you in a timely fashion. We aim to have orders dispatched from our US warehouse within two working days. Please allow an estimated delivery time of five working days (items may take longer to get to you during busy periods and public holidays). Please be aware that disruptions to supply chains as a result of natural disasters, extreme weather events, pandemics and/or industrial disputes, which are beyond Confitex’s control, may further delay deliveries.
USA orders are sent via USPS tracked. For up-to-date information regarding the USPS delivery schedule please visit their service alerts page or click the tracking link in your dispatch notification email.
We strongly recommend that you select Route Package Protection at checkout so you can track your delivery throughout its journey and/or raise a claim if it has been lost, stolen or damaged. Confitex cannot accept liability for lost, stolen or damaged orders if you choose not to take up this option.
If you have added Route package protection to your order, you can track your delivery at any time and/or raise a claim on the Route apps (iOS, Android) or via the Route website if it has been lost, stolen or damaged.
Find out more in our FAQ.
Canadian Orders
For orders under US$95, shipping within Canada is US$10.
For orders over US$95, shipping within Canada is US$12.
We will do everything we can to get your products to you in a timely fashion. We aim to have orders dispatched from our US warehouse within two working days. Please allow up to 15 working days for your package to process through international customs and transfer to a local courier at the border (items may take longer to get to you during busy periods and public holidays). Please be aware that disruptions to supply chains as a result of natural disasters, extreme weather events, pandemics and/or industrial disputes, which are beyond Confitex’s control, may further delay deliveries.
Canadian orders are dispatched from Mainland USA via USPS then transferred to Canada Post at the border. For up-to-date information regarding the USPS delivery schedule please visit their service alerts page or click the tracking link in your dispatch notification email. You can continue to track your package in Canada by entering your USPS tracking number at the Canada Post website.
We strongly recommend that Canadian customers choose Route Package Protection at checkout so you can track your delivery throughout its journey and/or raise a claim if it has been lost, stolen or damaged. Confitex cannot accept liability for lost, stolen or damaged orders if you choose not to take up this option.
If you have added Route package protection to your order, you can track your delivery at any time and/or raise a claim on the Route apps (iOS, Android) or via the Route website if it has been lost, stolen or damaged.
Find out more in our FAQ.
International Orders
For deliveries to New Zealand, Australia or UK and Europe please click the flag icon in our website footer to order from your local website. Please note, international shipping is not available worldwide and we reserve the right to restrict shipping to certain countries at our discretion.
For all orders
Our deliveries arrive in discreet plain packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered.
Due to the intimate nature of Confitex products, for hygiene reasons Confitex cannot offer returns or refunds. Confitex may, however, at its sole discretion, elect to accept a return or refund if the protective hygiene sticker has not been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with the packaging and label within 30 days of delivery of your order.
Please DO NOT send the product directly back to our logistic delivery company without prior contact with info@confitex.com
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
For further information read our Frequently Asked Questions or Terms and Conditions.
If you have any queries about Confitex products or your order, please contact us at info@confitex.com.